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How does the "Forgot my Password" process work?

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asked Oct 24, 2013 in Lesson Planning by mylessonplanner (260 points)

1 Answer

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If you have forgotten your password and use the "Forgot my Password" link, they key thing to remember is that you need to wait for the email that contains your newly generated password.

Every time you submit a "Forgot my Password" request, your password is reset to a randomly created string of characters.

So, if you click "Forgot my Password" three times, and then you finally get the first email - your password has already been changed twice since then.  You would need to wait for the 3rd email to reach you with the newly created reset password information.

It generally takes less than 5 minutes for the system to issue an email to you with the password reset information.

Of course, you can always contact us via email if you need us to manually reset your password for you as well:

TIP: Be sure and also check your Email Spam folder if you don't receive an email from us within 5 minutes.

Note: If you simply need to change your password, this can be done on the Manage Account page, which can be accessed either from the Quick Links menu or by hovering your mouse of the My Lesson Planner logo on the top left of the navigation menu.

answered Oct 24, 2013 by administrator (1,500 points)